Case Studies
The following case studies illustrate the types of support we provide. All examples are anonymised to protect confidentiality and are shared for information purposes only.
7,800
People advised last year
Direct support across debt, housing and benefits
£2.3m
Financial gains secured
Through benefits claims and debt negotiations
98%
Would recommend our service
Based on feedback from those we've helped
Housing Support
Situation
An individual from an ethnic minority background was experiencing unsafe living conditions and was unsure of their rights as a private tenant.
Support provided
We explained tenancy rights, safe housing standards and the steps for raising concerns with the landlord. Information was also provided on where to seek further support if the issue was not resolved.
Outcome
The individual was able to communicate concerns effectively and take appropriate next steps to address the housing issue.
Welfare Benefits
Situation
A family was unsure which welfare benefits they may be entitled to following a change in household income.
Support provided
We provided guidance on welfare benefit options, eligibility considerations and how to access further advice from trusted services.
Outcome
The family gained a clearer understanding of available support and how to apply for relevant benefits.
Health Care Access
Situation
A newly settled individual was unsure how to register with a GP and access NHS services.
Support provided
We explained the GP registration process, local health pathways and when to use NHS 111 or urgent care services.
Outcome
The individual successfully registered with a GP and understood how to access health care when needed.
Employment Support
Situation
An individual was seeking employment but was unfamiliar with local job search processes and support services.
Support provided
We provided guidance on job searching, training options and referrals to appropriate employment support services.
Outcome
The individual felt better equipped to search for work and engage with relevant employment resources.
Advocacy & Representation
Situation
An individual was struggling to communicate with a public service provider regarding an ongoing issue.
Support provided
We supported the individual in understanding their options and helped them prepare clear communication with the relevant service.
Outcome
The individual was able to engage more confidently and effectively with the service provider.
Hours
Opening hours: Monday to Friday, 10am – 4pm
Supported by Stevenage Borough
Council
Registered Community Interest Company (CIC)
Liability Insurance
in place
Serving Hertfordshire and the South East
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