Case Studies

The following case studies illustrate the types of support we provide. All examples are anonymised to protect confidentiality and are shared for information purposes only.

Housing Support

Situation

An individual from an ethnic minority background was experiencing unsafe living conditions and was unsure of their rights as a private tenant.

Support provided

We explained tenancy rights, safe housing standards and the steps for raising concerns with the landlord. Information was also provided on where to seek further support if the issue was not resolved.

Outcome

The individual was able to communicate concerns effectively and take appropriate next steps to address the housing issue.

Welfare Benefits

Situation

A family was unsure which welfare benefits they may be entitled to following a change in household income.

Support provided

We provided guidance on welfare benefit options, eligibility considerations and how to access further advice from trusted services.

Outcome

The family gained a clearer understanding of available support and how to apply for relevant benefits.

Health Care Access

Situation

A newly settled individual was unsure how to register with a GP and access NHS services.

Support provided

We explained the GP registration process, local health pathways and when to use NHS 111 or urgent care services.

Outcome

The individual successfully registered with a GP and understood how to access health care when needed.

Employment Support

Situation

An individual was seeking employment but was unfamiliar with local job search processes and support services.

Support provided

We provided guidance on job searching, training options and referrals to appropriate employment support services.

Outcome

The individual felt better equipped to search for work and engage with relevant employment resources.

Advocacy & Representation

Situation

An individual was struggling to communicate with a public service provider regarding an ongoing issue.

Support provided

We supported the individual in understanding their options and helped them prepare clear communication with the relevant service.

Outcome

The individual was able to engage more confidently and effectively with the service provider.

Hours

Opening hours: Monday to Friday, 10am – 4pm

Registered Community Interest Company (CIC)

Liability Insurance
in place

Registered CIC No. 16729717 | Supported by Wenta | Liability Insurance in place | Stevenage Borough Council | Website Design: Elevate Media