Our Services

Advice and Support Services

We provide practical advice and guidance for ethnic minority individuals and families across a range of essential life areas. Below you’ll find information on how we can help and how to access further support.

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Housing Support

We help you understand your rights as a tenant, including safe housing standards, protection from unfair eviction and deposit protection. Our advisors can support you in understanding tenancy agreements and raising concerns.

Welfare Benefits

Benefit entitlement depends on your immigration status, income and family situation. Common options include Universal Credit, Housing Benefit and Child Benefit. We can help you understand what may apply to you.

Health Care Access Support

Health access & social care guidance

We provide guidance on accessing NHS services, registering with a GP and understanding local health pathways.

How do I register with a GP or access health care?

You can register with a GP online or in person, usually using proof of address. For urgent care, NHS 111 is a good starting point.

Settlement Support

We support individuals and families with navigating local systems, accessing services and settling into their community.

Employment Support

Support with job searching, training opportunities and employability guidance, including referrals to job centres, local charities and online recruitment platforms such as Indeed or Reed.

How do I find a job or training opportunities?

Job centres, local charities, recruitment agencies and employability workshops or CV clinics are good starting points.

Advocacy & Representation

We advocate on your behalf where appropriate and support you in communicating with services and institutions.

Immigration Support

We can help you understand what documents are typically required and refer you to a specialist immigration adviser regulated by OISC for formal immigration advice.

What documents do I need for a visa application?

Requirements vary by route but typically include identification and proof of income. An OISC-regulated adviser can help organise the correct documentation.

Social Care Support

Guidance on accessing social care services, including understanding assessments, local authority processes and available support for individuals and families.